Client Success and Growth Specialist

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Digital Shared Services Limited T/A Digital Paygo is inviting applications from suitably qualified and experienced individuals for the position of Client Success and Growth Specialist.

  1. JOB PURPOSE

    The Client Success and Growth Specialist reports to the Head Commercial and is responsible for driving customer acquisition, customer retention, revenue growth, and client satisfaction across Digital Shared Services Limited's products and services.

    The role serves as a key commercial resource within the department, responsible for identifying and pursuing new business opportunities, managing strategic client relationships, increasing product adoption, growing existing accounts, and supporting the achievement of departmental revenue targets.

    The successful candidate will work closely with clients, prospects, partners, and internal teams to deliver exceptional customer experiences while driving measurable business growth through customer acquisition, account expansion, renewals, upselling, cross-selling, and strategic relationship management.

  2. KEY RESPONSIBILITIES

    1. Business Development & Revenue Growth
      • Identify, pursue, and convert new business opportunities across DSSL's products and services.
      • Generate and qualify leads to support departmental revenue targets.
      • Participate in prospecting activities, client meetings, demonstrations, and commercial presentations.
      • Prepare proposals, quotations, concept notes, business cases, and commercial presentations.
      • Support contract negotiations and commercial discussions with clients and partners.
      • Drive product adoption and revenue growth through upselling and cross-selling initiatives.
      • Develop and execute account growth strategies for key clients.
      • Contribute to the achievement of departmental sales and revenue targets.
    2. Client Success & Account Management
      • Serve as the primary relationship manager for assigned client accounts.
      • Lead client onboarding and implementation activities to ensure successful adoption.
      • Conduct regular client review meetings and account planning sessions.
      • Monitor account performance, usage trends, and customer satisfaction levels.
      • Identify risks to customer retention and implement corrective actions.
      • Ensure clients derive maximum value from DSSL products and services.
    3. Partnerships & Stakeholder Management
      • Build and maintain strong relationships with clients, partners, and key stakeholders.
      • Support the identification and development of strategic partnerships.
      • Coordinate stakeholder engagements and partnership activities.
      • Represent DSSL at client engagements, industry events, exhibitions, and networking forums.
    4. Commercial Operations & Reporting
      • Maintain accurate records of opportunities, client interactions, and account plans.
      • Develop business requirements documents and other supporting documentation.
      • Prepare sales forecasts, pipeline reports, and account performance reports.
      • Provide market intelligence and recommendations to support commercial decision-making.
      • Track and report on revenue performance against targets.
    5. Customer Support & Service Delivery
      • Coordinate resolution of customer issues with internal teams.
      • Escalate and manage complex client concerns through to resolution.
      • Ensure timely communication and follow-up on customer requests.
      • Promote best practices, training, and awareness of DSSL products and services.

  3. QUALIFICATIONS & EXPERIENCE

    • Bachelor's degree in:
      • Business Administration
      • Marketing
      • Economics
      • Or any other related field.
    • Minimum of three (3) years' experience in Business Development, Sales, Account Management, Customer Success, Relationship Management, or a related commercial role.
    • Experience within fintech, banking, telecommunications, technology, digital commerce, or financial services environments will be an added advantage.

  4. ESSENTIAL SKILL SETS AND COMPETENCIES

    • Strong business development and sales capabilities.
    • Excellent relationship management and stakeholder engagement skills.
    • Strong negotiation and presentation skills.
    • Commercial awareness and revenue-generation mindset.
    • Excellent communication and interpersonal skills.
    • Strong analytical and problem-solving abilities.
    • Ability to manage multiple priorities and client accounts.
    • Proficiency in Microsoft Office Suite.
    • High level of professionalism and attention to detail.

  5. APPLYING FOR THE ROLE

    If you are interested in this role and meet the qualifications set out above, please submit your application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line by email to HR@digitalpaygo.com no later than Friday, 3rd July 2026.

    ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.